SHIPPING POLICY

Where do you deliver?
At this time, our Vendors only deliver within the United States excluding Guam, Puerto Rico, APO/FPO/DPO (AE/AP/AA) addresses, and PO Boxes.

Where do you ship from?
Everywhere! We work with multiple licensed retail partners from across the US. Our vendors rely on various third-party courier services.

When will I receive my membership deliverables?
For quarterly membership deliverables, you should receive your deliverables towards the end of each quarter (March, June, September, December). You will receive your deliverables in both email and physical mail and may receive multiple packages at different times. Shipping times vary according to your delivery address. We always provide a tracking link that contains a delivery estimate once your deliverables ship.

For all other, non-event deliverables, you shall receive your deliverables within 30 business days from signing up to the ShareHolders Society™ membership program.

For the annual ShareHolders Society™ dinner, we aim to have this event in April of each year but is subject to change.

Is there anything else I should be mindful of?
You must be 21 years of age or older to sign up for the ShareHolders Society™. In addition, a person of legal drinking age must sign for the delivery provided by the authorized U.S. retailer. As deliveries usually happen during business hours, we suggest shipping to a work address if possible.

Since we cannot guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

Shipping and Return Costs
ShareHolders Society™ Members will receive free shipping for each quarterly, limited release of The Difference™ Business Bourbon™.

There will be no returns accepted and are subject to the authorized U.S. retailer’s shipping and return policies.

What happens if my order returns?
If the delivery address is incorrect, delivery declined, or if all delivery attempts fail, we may deduct repackaging and return costs from your refund. In case of a failed delivery, the courier will leave a door tag. We suggest contacting your local delivery service to ensure a successful delivery. Our primary focus is to assist our members and resolve issues in your favor whenever possible, regardless of courier responsibility. Also, there may be cases where your assistance is required to resolve the issue effectively.

In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment is returned to the retailer.

What if there’s an issue with my shipment?
Each limited, quarterly release is packaged in a box designed for shipping glass bottles. In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange for an exchange or reshipment.

In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. Hold onto the product(s), even in case of breakage, as the Vendor may request it be returned for successful resolution.

If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. In order to locate the package, we will require your cooperation and assistance with getting relevant information from people and services that have access to your deliveries.

If your order tracking has not shown any progress within the last 10-14 days please reach out and our team will assist.